Richmark Remodeling

Administrative & Marketing Virtual Assistant

Location: Remote - Colombia

Keep the Details Moving and the Relationships Growing

Richmark Remodeling is a growing high-end residential remodeling company serving The Woodlands and the greater Houston area. Our team is known for clear communication, thoughtful project planning, respectful job sites, and quality craftsmanship. We are looking for a versatile professional who can keep information organized, support daily operations, and help strengthen relationships with clients and industry partners.

We are seeking an organized, trustworthy, and highly communicative Administrative & Marketing Virtual Assistant. This is a varied role supporting the company owner, finance team, Operations Manager, Project Managers, clients, and prospective customers.

Your responsibilities will include organizing meeting information, managing communications, answering calls, scheduling appointments, qualifying prospective clients, and supporting outreach to designers and architects. The ideal candidate has excellent spoken English, professional judgment, strong follow-through, and the flexibility to move comfortably between administrative and relationship-building responsibilities.

Key Responsibilities

• Answer incoming calls professionally as a representative of Richmark Remodeling
• Respond to general inquiries and route messages to the correct team member
• Schedule appointments through Calendly
• Contact prospective clients to confirm appointments and gather preliminary information
• Help qualify leads based on project type, expectations, budget, location, and timing
• Organize information received through phone calls, text messages, emails, and meetings
• Review meeting recordings or AI-generated notes and turn them into clear action items
• Communicate important client updates to Project Managers, designers, and leadership
• Monitor and help organize executive email communications
• Prepare follow-up messages and maintain organized records
• Support basic accounts payable and accounts receivable administration as access and trust are established
• Assist with ordering and vendor coordination when requested
• Maintain calendars, reminders, task lists, and internal documentation
• Engage professionally with designers and architects through social media
• Identify relevant local and national designers, architects, and industry partners
• Comment thoughtfully on industry posts and help keep Richmark visible to referral partners
• Support online community engagement while coordinating with the company's existing content provider
• Maintain confidentiality when handling client, vendor, and financial information
• Help improve administrative workflows as the role develops

Qualifications

• Previous experience as a Virtual Assistant, Executive Assistant, Administrative Assistant, or Client Services Coordinator
• Professional proficiency in spoken and written English required 
• Professional, polished telephone presence
• Professional fluency in Spanish required
• Ability to communicate with English- and Spanish-speaking team members
• Strong organizational, note-taking, and follow-up skills
• Comfortable managing information from calls, emails, text messages, and meetings
• Customer-service or lead-qualification experience
• Familiarity with Calendly, cloud-based phone systems, email, and online collaboration tools
• Social media engagement, community management, or relationship-building experience
• High degree of integrity, discretion, and trustworthiness
• Ability to work independently and manage changing priorities
• Reliable computer, high-speed internet, and professional remote workspace
• Availability to work hours that substantially overlap with the company's Central Time business day

Preferred qualifications include:

• Experience supporting a construction, remodeling, design, or home-services company
• Familiarity with construction terminology
• Accounts payable or accounts receivable support experience
• Experience communicating with affluent or high-expectation clients
• Experience conducting professional outreach to designers, architects, or referral partners

Pay and Benefits

• Employment type: Full-time employee 
• Competitive compensation based on experience and qualifications
• Paid time off
• Long-term opportunity with a growing company
• Potential for expanded responsibilities as trust and familiarity with the business develop
• Schedule: Full-time with flexibility in start and end times. Regular availability during Richmark's Houston-area business hours is required for team, vendor, and project communication. 

Why Richmark Remodeling?

This position offers variety, responsibility, and the opportunity to become a central communication link within a growing company. You will help leadership stay organized, make prospective clients feel welcome, and ensure important details reach the people who need them. You will also help Richmark develop valuable relationships with designers and architects. For someone who enjoys creating order, supporting others, and building professional relationships, this role offers meaningful room to grow.

Richmark Remodeling is committed to equal employment opportunity and considers qualified applicants without discrimination based on characteristics protected by applicable law.